Client and Tech Support
Award-Winning, Customer-First Support.
Awards and Recognition
Award # 1
As a calm and solution-oriented Technical Support professional at Dish Network, my track record of accurately and efficiently resolving technical issues led to my recognition as a top-performing agent, and I apply this expertise to ensure positive customer experiences and understanding on every call.
Award # 2
At Terminix, I led a team of 24 customer service representatives, and through my focus on ensuring each rep provided exceptional service, we were awarded as a top-performing team. My expertise in resolving complex issues also resulted in highly escalated customer calls being directed to me.
Award # 3
My approach at Terminix, which focused on consistently exceeding performance targets, achieving strong net positive customer survey scores, and actively promoting a harmonious team dynamic, led to our team being consistently awarded as the top-performing team.
Client Success and Onboarding
I consistently delivered exceptional support during client onboarding and success, resulting in high satisfaction rates and an army of loyal customers.
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